This guidebook shows academic libraries how to use innovative new performance metrics to achieve greater accountability and higher levels of service.
ˇ Offers a complementary, continually updated website that lets readers work hands-on with different metrics
ˇ Includes a wide-ranging bibliography that goes beyond library and information science
ˇ Provides appendices that summarize the text and illustrate the numerous metrics that are relevant to libraries
ˇ Includes a comprehensive index that draws together diverse literature and terminology
"synopsis" may belong to another edition of this title.
Instruction support. Service provider. Information resource. The academic library plays multiple roles in the life of its parent institution. And how effectively it fulfills those roles can only be assessed by going beyond the basic measures of money spent and number of people served.
Robert E. Dugan is director of Sawyer Library at Suffolk University, Boston, MA.
Peter Hernon is professor at the Graduate School of Library and Information Science at Simmons College, Boston, MA.
Danuta A. Nitecki is dean of libraries and professor at College of Information Science & Technology at Drexel University, Philadelphia, PA.
"About this title" may belong to another edition of this title.
Shipping:
FREE
Within U.S.A.
Book Description Paperback. Condition: New. Brand New! This item is printed on demand. Seller Inventory # VIB1591586658
Book Description Paperback. Condition: new. Brand New Copy. Seller Inventory # BBB_new1591586658
Book Description Paperback. Condition: new. New. Fast Shipping and good customer service. Seller Inventory # Holz_New_1591586658
Book Description Paperback. Condition: new. New. Seller Inventory # Wizard1591586658
Book Description Paperback. Condition: new. New Copy. Customer Service Guaranteed. Seller Inventory # think1591586658
Book Description Condition: New. Book is in NEW condition. 2.2. Seller Inventory # 1591586658-2-1
Book Description Condition: New. New! This book is in the same immaculate condition as when it was published 2.2. Seller Inventory # 353-1591586658-new
Book Description Condition: New. Seller Inventory # 6861989-n
Book Description Condition: New. Seller Inventory # ABLIING23Mar2811580084391
Book Description PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L0-9781591586654